BIOTAILOR Terms & Conditions


Welcome to the BIOTAILOR Website. We look forward to embarking with you on your global health journey with BIOTAILOR products and services including global health, biotechnology, nutrition and genomic environmental lifestyle information, website content, products and non-specific items of products, services, service programmes and objectives (hereafter referred to as “Products”). Please read the following terms and conditions carefully. 

By using this website and placing an order of a Product or service with us you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law. Please do not hesitate to get in touch with us at any time for further assistance at

The following Terms & Conditions are to help us maintain a consistent code of practice to best serve you. These Terms & Conditions govern the use of and access to this BIOTAILOR website. Additional Terms & Conditions that applies especially to non-specific items of Products (i.e. Service Programmes and Product Development Projects) are indicated.

By using this Site, you agree to comply with and to be bound by these Terms & such other Terms & Conditions that may be stated in our confirmation note on non-specific items. The Terms & Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations or undertakings. BIOTAILOR reserves the right to change these Terms & Conditions at its sole discretion.

All trades made or to be made is subject to the Terms & Conditions set out and may be subject to other terms and conditions as may be required by us.


1. Intellectual Property

The “BIOTAILOR” and “SUNYATA” logos as well as all trademarks, whether they are figurative or not, illustrations, images which appear on our website, products, accessories or packaging, whether registered or not, are and remain the exclusive property of BIOTAILOR. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo. 

The contents of the website (including but not limited to text, graphics and information) is protected by copyright and other applicable intellectual property rights. You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without our express written permission. No part of our Products may be reprinted or transmitted in any form or by any means, electronic or mechanical; including photocopying, recording, or any information storage and retrieval system, without written permission from BIOTAILOR. 

The content of this website and our Products is wholly owned by BIOTAILOR and may not be duplicated in any way, shape or form without consent. BIOTAILOR and SUNYATA are registered trademarks of BIOTAILOR.


2.  Pricing Policy & Payment Terms for Non-Specific Items of Products

All payment shall be made in advance, unless expressly agreed to by us in writing. A failure or omission to make payment shall be deemed as an act of repudiation and/or cancellation of the agreement and renders you liable to a claim for loss and/or damages arising there-from as well as for costs and expenses (including legal costs) that may be incurred in obtaining payments due from you. Delivery may also be withheld at our discretion.

All prices may be changed without prior notice. All prices and payment must be made in Singapore Dollars (SGD). Payment arrangements may be made by:

i) Cash

ii) Cheques payable to: BIOTAILOR. (a charge of SGD$50.00 shall be levied for all returned cheques)

iii) T/T Bank Transfer (bank charges paid by the payer)

iv) On-line payment via PayPal

Please note that pricing of the items under the Products range shall be subject to change. We reserve the right to add and/or pass on any postage, handling and delivery charges that may be incurred in connection with the production and delivery of the item or items requested.

Payment is due upon invoicing and payable within seven (7) days. Accounts not paid after this period shall be deemed delinquent and further trades shall be subject to such terms as we may deem fit or proper. Ownership and title to the item delivered shall not pass but will remains with us until such time the item shall have been fully paid. Payment options include cheques, electronic funds transfer and cash. We reserve the right to charge an administrative fee on fund transfer fees incurred.


3. Delivery for Non-Specific Items of Products

All risk shall pass to the person making the request upon our either delivering the item requested to the person requesting the same or his nominated carrier for transportation or otherwise our delivering the item in accordance with the request made. Delivery shall be deemed complete upon consignment to the nominated carrier and the person making the request shall be deemed to have accepted the item notwithstanding his absence at the place or time of consignment or delivery OR the absence of any receipt for the item requested. The expected date for delivery is to be treated as a guide only and shall not be deemed to be an express term of trade nor shall the same give rise to any claim for any loss or damages arising thereby. 

Whilst we would endeavor to meet delivery schedules, no person shall be entitled to make or maintain any claim for loss damages, compensation or to treat the request or agreement as cancelled if we should fail to deliver the item requested on the stated delivery date. We shall not be liable to any person for any loss, cost, expense or damages whether directly or indirectly or howsoever caused or arising out of any delay or failure to deliver the item requested on the date specified. 

In the event that we are not able to deliver the item requested within the period set out in the delivery schedule, we may, by giving written notice, terminate the agreement prior to delivery and neither party shall have or maintain any right of action or claim for loss or damages against the other. Notwithstanding any term to the contrary, the ownership and beneficial title to the item requested shall not pass but shall remain with us until such time as the item requested shall have been fully paid.

Service Programmes & Product Development Projects Special Terms & Conditions

i) The prices as indicated. The FULL SUM payable is Singapore Dollars.

ii) You will pay BIOTAILOR the FULL SUM within seven (7) days so that BIOTAILOR may start the item of Product requested.

iii) The Place for delivery shall be at a location of your convenience or at another location of BIOTAILOR's discretion and convenience.

iv) You shall indemnify and keep BIOTAILOR free from all claims and/or demands for damages, costs and expenses arising directly or indirectly out of any act of omission of BIOTAILOR and/or its employees or otherwise, arising out of the performance of the services under this Request.

v) You understand that the recommendations and education provided by BIOTAILOR should not be used in place of global health, biotechnology, nutrition, genomic environmental lifestyle or medical advice.

vi) Where delivery is contingent upon performance by an individual person or persons, the time & date for delivery shall be subject to such exigencies as regard the health and/or well-being of the individual person or persons concerned, and in the case of prolonged ill-health and /or other medical cause exceeding three days duly certified by a qualified medical practitioner, BIOTAILOR reserve the right to suspend delivery to such time as may be convenient.

vii) Product Development Projects: BIOTAILOR will submit an itemized statement setting forth the services, including but not limited to product sampling, product testing, deliveries etc. incurred during the Product Development process of the item and the amounts payable therefor and you shall pay BIOTAILOR the sums indicated by such statement within seven (7) days of receipt, such statement to be deemed conclusive for all intents & purposes. While you may request that BIOTAILOR arrange for the services of others in the Product Development process and pay all costs incurred thereby, in no event shall BIOTAILOR be deemed to have employed them. The Final product blend drawn up by BIOTAILOR shall be pre-tested by a suitably qualified Quality Control Assessor (to be engaged by & at your expense) for safe consumption prior to delivery. The Quality Report stating that the Final product blend is safe for consumption shall indicate the completion of the Product. We shall not be involved or held liable for any adverse reactions and/or loss howsoever occurring during the entire Product Development process and sampling as no quality control checks would be conducted. Final Product delivery shall only be made / upon issuance of the Quality Report. 

viii) Product Development Projects:  BIOTAILOR product blends and formulations of Products including active ingredients have been suggested by studies to may show effectiveness for its suggested supporting health function. This advice has not been evaluated by the Food and Drug Administration. These product blends are not intended to diagnose, treat, cure or prevent any disease. More scientific evidence-based analysis is required for further conclusion. Thus all evidence-based health research source performed by BIOTAILOR are merely suggestions. We at BIOTAILOR advise to consult your pharmacist or physician or healthcare professional or TCAM practitioner before using these product blends and formulations or other complimentary treatments, medicines, herbs, therapies so they can help you understand the potential benefits and risks.  

4.   Performance / Liability

We shall fulfill our obligations to be best of our ability at all time, bearing in mind that they are subject to certain exigencies not within our expectation, control or management. No claim shall be made or allowed where all reasonable steps have been taken in the performance of our obligations.

No claim shall be made where performance of our obligations is rendered impossible by Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

No claim shall be made where performance of our obligations is rendered illegal by the laws or regulations of the State of origin or destination.

5.  Acceptance of Terms of Trade

All Products under the Product range shall be subject to our terms of trade, collaborations, CSR and sustainability projects set out hereon (or such other terms as may be imposed from time to time), and all request shall be deemed to be made with full knowledge and acceptance of the said terms.


6.  Return & Refund Policy

We do not provide any refund for our Products. All sales are final upon acceptance of the Request. Should the item requested differs substantially from that which is delivered, you shall notify us in writing within 24 hours of receipt, setting out in full the discrepancies. All claims for shortage in quantity or defective item must be made within seven (7) days after receipt of item in question. Any return that is an error on our part shall be limited to a pro-rated refund of the sum paid for that item in question (excluding transport, insurance premiums & outgoing charges paid to 3rd parties). Items delivered shall not be returned due to your over-ordering or mistake made on your part. We do not accept any return of items more than seven (7) days from date of delivery or where the items returned are not complete, not in unopened packaging and/or not in original condition.

The foregoing shall not apply to any defects or faults of the items where it is a direct or indirect result of: 

i) lack of proper care or storage for the item,

ii) incorrect or unreasonable use of the item,

iii) unauthorized alterations or modifications attempted or carried out by you or some other person on your behalf,

Please note that there shall be no refund for Non-Specific Product, including but not limited to Service Programmes & Products Development Projects.


7.   Health Disclaimer

BIOTAILOR does not make any statement warranty or assurance that the Products provided constitute or serve as a substitute for medical advice, consultation, diagnosis or medical treatment or that the health objectives or dietary requirements can be met by use of the item offered through our Products range. While we aim to provide general global health, biotechnology, nutrition and genomic environmental lifestyle products and services, there is no substitute for a private consultation with a qualified physician or healthcare provider to discuss your individual, specific or corporate requirements as our Products are not medical advice and should not be treated as such.

Our Products may not be suitable for everyone. Our Products should not be used by pregnant or breastfeeding women without medical supervision. Nor should they be used or consumed by children without the consent or supervision of their legal guardian. All persons with any medical conditions, dosage specifications, including allergies to specific ingredients or products, should use / consume our Products only after seeking advice from a qualified physician or other health care provider. Never disregard professional medical advice, delay seeking medical treatment or discontinue medical treatment because of our Products.

If you have any medical condition, health concerns or are taking any form of medication, please check with a qualified physician or healthcare provider before using our Products. You should not use any information contained in this website to initiate use of pharmaceutical medications, TCAM medications, dietary and vitamin supplements, global health, biotechnological, nutritional, genomic and environmental lifestyle health, herbal and nutritional products or homeopathic medicine, and other related described products prior to consulting with a qualified physician or healthcare provider.

Overall, it is important to seek out information to ask the right questions, so you can make informed decisions that are right for you. You are encouraged to confirm any information obtained from our Products with other sources and review all information regarding any medical condition or treatment with a qualified physician or other health care provider.

The content including text, graphics, images and information provided by BIOTAILOR through all communications whether in-person, phone, phone messaging, email, website and other information channels we may send you are only to be treated as general information on global health, biotechnology, nutrition and genomic environmental lifestyle health and DO NOT constitute medical advice or treatment. 

If you have a medical emergency, call a qualified physician or other health care provider immediately.

8.  Traditional Complimentary Alternative Medicine (TCAM) Disclaimer

While BIOTAILOR strives to provide an evidence-based health research source, it is important to note while some of the early research findings are promising, more research is needed on the potential benefits and risks of TCAM treatments being medicines, herbs and therapies used, as we cannot draw out the medicines, herb and therapies safety and a comprehensive list of all its known and linked side effects and other medicine interactions. Even though while TCAM treatments and practices including but not limited to Traditional Western Herbal Medicine, Traditional Chinese Medicine and Traditional Ayurvedic Medicine have evolved over thousands of years and been used by millions of people, they haven’t been subjected to the same types of studies and regulations that other medical treatments have. 

Most TCAM studies provide limited evidence for effectiveness of treatment as total number of trials, total sample size, risk of bias and average methodological quality of primary studies are predominantly animal studies and are currently limited to draw firm conclusions. Some of these studies may not conform to peer review standards. Therefore, the results of those studies are not conclusive.

Further research and systematic investigation is necessary to evaluate safety, efficacy, and mechanism of action, varied pharmacological activities and potential side effects of all TCAM medicines, herbs and therapies that have not been proven and should be tested in larger more rigorous human studies. The appropriate dose of TCAM medicines, herbs and therapies depend on several factors such as the user’s age, health, and several other conditions. At this time there is not enough scientific information to determine an appropriate range of doses for TCAM medicines, herbs and therapies. Keep in mind that natural products are not always necessarily safe and dosages can be important. Information on the toxicological and beneficial effects of TCAM medicines, herbs and therapies at higher doses is limited.

9.  Limitation of Liability

We shall not be liable for losses that are not foreseeable that may arise in connection with the supply of the Product or their use by you in breach of the foregoing conditions, and/or is not caused by any act on our part. 

We have made every effort to ensure the accuracy of the Products provided by BIOTAILOR. While we do try to ensure that material included on the website or any other content of our Products is correct, we do not accept responsibility if such is not the case. We shall make such corrections as may be required but we shall not be held liable for any such inaccuracy and/or errors or for the results arising from your reliance on such information. We make no representation and assume no legal responsibility for any error it may contain and such information is subject to change without notice.

The information contained on this website and Products is compiled from a variety of sources and is not considered complete. The information accessed through this website is provided “AS IS” and without any representations or warranties, whether expressed or implied. BIOTAILOR makes no representations or warranties in relation to the accuracy of health and medical information of our Products.

BIOTAILOR does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of our Products, any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this website and our Products. 

BIOTAILOR makes no representation or warranty, expressed or implied as to the reliability, accuracy, timeliness, usefulness, adequacy or suitability of the information contained in this website and Products whether authored by BIOTAILOR or others, and the operation of this website and Products including any warranty of merchantability and/or fitness for a particular purpose; and does not represent and/or warrant against human or machine error, omissions, delays, interruptions or losses, including the loss of any data.

All reasonable precautions have been taken by BIOTAILOR to verify the information contained in our Products. However, the content is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the user. In no event shall BIOTAILOR be liable for damages arising from its use. Our Products are intended to be used for purposes that promote global health, biotechnology, nutrition and genomic environmental lifestyle; it may not be used for purposes that promote otherwise.


10.  Data Protection & Privacy Policy

We are committed to protecting your privacy and keeping your personal information secure.

While we recognize that need to protect the privacy of the information provided, we do collect limited data from visitors only for the purpose of improving our reach and services and to enhance your experience. Upon your contact registration through our website, you agree that we can contact you and keep you informed of our latest news, promotions, Products, services and/or special events. The information provided also assist us to review our performance and to improve communication with you and our services provided to you.

We do not sell, rent or disclose your particulars to any one, unless you have given your consent or we are required by law or government authority or an Order of a competent court or in connection with a legal action.

While we take all reasonable steps to protect the information you have provided from unauthorized access, use or disclosure, you accept that no Internet data transmission can be made absolutely secure from access by unintended recipients. We shall not be held liable for any loss arising from unauthorized access unless it be caused by willful negligence. You may request correction of such information you have provided by communicating your request by email.

11.  Miscellaneous

This website is operated by BIOTAILOR; a company incorporated in Singapore, whose office is 3 Church Street, Level 25 Samsung Hub, Singapore 049483, registered with company number 53189679W.

You may not assign, sub license or otherwise transfer any of your rights under these terms and conditions.

If any of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect as though the offending provision had not been made a part thereof.

The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from this Act).

12.  Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any dispute arising under or in relation to these terms and conditions.